IT Infrastructure & AI Solutions Engineer
Bridging Infrastructure & Business Innovation
Turning technical complexity into measurable business value — Cloud Transformation, Custom Business Apps, and Hybrid Networking for enterprises across Switzerland and Liechtenstein.
Open to individual projects and collective collaborations.
Basel, Switzerland
EN C1 · DE B2 · ES Native
IT & AI Engineer
Services
What I Build for Business
Solutions that translate technical complexity into measurable business value — deployed and maintained with enterprise-grade reliability.
Cloud Transformation
Reduce costs. Strengthen security.
Migrate your organization to Microsoft 365 and Azure. Modern identity management with Entra ID, automated device lifecycle with Intune & Autopilot, and enterprise-grade security — without the overhead.
Custom Business Apps
Digitize your workflows. Eliminate friction.
Purpose-built Progressive Web Apps (PWAs) that replace manual processes with fast, installable, multilingual digital systems. From logistics tracking to facility management — built to score 100/100 on performance.
→ Case: Dnamar Facility Services — real-time operations platform across 3 languages.
Hybrid Networking
Reliable connectivity across every site.
Enterprise network design for multi-site businesses: VLAN segmentation, VPN configuration, DNS/DHCP, and hybrid identity — ensuring every team stays connected and every device stays inside your security perimeter.
Let's Optimize Your Business
Basel, Switzerland · Liechtenstein · Remote
Certifications & Expertise
Verified Guarantees of Quality
Each certification is a commitment: the skills behind your project are formally validated — not self-declared.
CCNA Discovery: Introducing Routing and Switching in the Enterprise
What this means for you
Your network infrastructure is designed, secured, and documented by a Cisco-certified professional.
Formal certification in enterprise network design, switching, routing, and security. Your multi-site connectivity, VLAN architecture, and VPN tunnels are built on industry-standard protocols — not trial and error.
AI Development: From 0 to Production
What this means for you
Your workflows are automated and your apps are built faster — using cutting-edge AI tooling from day one.
Specialized training in AI-assisted development and workflow automation by Spain's top tech educators. Applied to real projects: faster delivery cycles, smarter code generation, and full-stack systems that adapt.
E-commerce & Digital Marketing
What this means for you
Your digital presence is technically sound and optimized for search visibility and conversion.
End-to-end expertise in e-commerce platforms (PrestaShop, Joomla), MySQL/PhpMyAdmin database management, and SEO/conversion optimization. Your online business runs on infrastructure that actually performs.
Skills validated across Infrastructure, Development & AI
Covering the full technical spectrum — from network layer to user interface.
Stack
Technology Stack
Enterprise-grade expertise — from hybrid identity to cloud-native automation.
Competency Radar
Career
Experience
Enterprise IT delivery across multi-national environments.
Technical Support Specialist & Systems Administrator
Lutelco Facilities
Zaragoza, Spain
- ›Managed enterprise IT for 500+ users across 2nd/3rd-level support
- ›Administered Microsoft 365 and Active Directory environments
- ›Network troubleshooting: TCP/IP, DNS, DHCP, VLAN, VPN
- ›Supported VMware vSphere virtualization infrastructure
Help Desk Support Specialist
Nationale Nederlanden Bank
Zaragoza, Spain
- ›1st-level IT support in ITIL-based enterprise environment
- ›Incident management, SLA tracking, and user account administration
- ›Microsoft 365 application support and remote troubleshooting
Systems & Network Engineer
NSC — Networks, Systems & Communications
Spain
- ›Operated and maintained network and systems infrastructure
- ›Managed virtualization environments and system monitoring
- ›Provided infrastructure support across multiple client sites
Web Developer & Application Support
Freelance / Agency
Spain
- ›Built and maintained web applications with MySQL database backends
- ›Provided technical support and troubleshooting for deployed systems
Fiber Optic & Datacenter Technician
Vodafone (Contractor)
Spain
- ›Deployed fiber and copper cabling infrastructure in datacenters
- ›Rack installation and network infrastructure maintenance
Work
Projects
Real-world systems engineered for performance, reliability, and scale.
HelpDesk AI
ProductionEnterprise AI-powered helpdesk SaaS for Swiss SMEs. Claude AI automatically triages every ticket — priority (critical/high/medium/low), category, sentiment, and PII detection. Multi-tenant RBAC (Admin / Agent / Manager / Customer), SLA enforcement with breach detection, multilingual support (DE/EN/ES), and full Swiss DSG/nDSG compliance.
HelpdeskAI MCP Server
ProductionModel Context Protocol server that exposes the HelpDesk AI platform as 7 AI-native tools. Deployed on Vercel via SSE — no local installation required. Claude Desktop connects and manages tickets in natural language: create, triage, prioritize, suggest solutions, update status, and generate SLA compliance reports.
MatchPoint AI
ProductionAI-powered job matching platform. Candidates upload their CV and Claude AI extracts their full profile automatically, then matches them against live job offers using 4-dimensional scoring: Hard Skills, Experience, Culture Fit, and Logistics. Recruiters only see candidates above 90% match — alerts via WhatsApp and email.
Invoice Auto
ProductionFreelancer invoice automation SaaS. Upload a receipt photo or PDF and Claude Vision AI extracts all fields — client, amount, date, VAT — and generates a professional invoice ready to send. No manual data entry. Multi-currency (EUR/CHF), PWA installable, fiscal validation for Spain and Switzerland.
Parcel Tracker SaaS
ProductionParcel management platform for courier offices. Three-tier RBAC (Admin / Staff / Client), full package lifecycle tracking, digital proof of delivery with signature capture, and multi-channel notifications via WhatsApp and email. Public tracking page in 6 languages.
D'NAMAR GmbH
ProductionCorporate website for a Swiss cleaning services company — live at dnamar.ch (Go-live April 2026). Trilingual (DE/EN/ES), 100/100 Lighthouse score across all metrics, JSON-LD structured data for local SEO, indexed on Google and verified in Google Search Console.
Client Reviews
What Clients Say
Extremely satisfied! Working with Vidal was straightforward and professional. The website was implemented exactly according to my vision and looks modern and high-quality. I especially appreciate the fast communication and the reliable work. I can absolutely recommend him!
Nadjib Rasuly
CEO · D'Namar GmbH · Basel, Switzerland
From the first briefing to go-live, every technical detail was handled with precision and care. The trilingual platform Vidal built is fast, reliable, and exactly what our operations needed to work professionally.
Maritza Najip
Operations Manager · D'Namar GmbH · Basel, Switzerland
Contact
Let's Connect
Open to Modern Workplace, Cloud Infrastructure, and AI Solutions roles in Switzerland & Liechtenstein.
Vidal Reñao
Basel, Switzerland 🇨🇭
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