Vidal Reñao Lopelo

Self-Employed · Freelance · Switzerland

• Running cloud-based platforms focused on availability, clean technical architecture, and reliable operations
• Building helpdesk and workflow systems with SLA-aligned processes, role-based access control, and structured service logic
• Translating infrastructure and operational thinking into modern SaaS environments — automation and continuous optimization
• Active production portfolio: Ticket System, MatchPoint AI, Invoice Auto, HelpDesk AI

Servo Personal & Treuhand GmbH · CareJob · Basel, Switzerland

• Assignments in logistics, production and construction via Servo Personal and CareJob, alongside IT projects; references confirm reliability and teamwork

Lutelco Instalaciones SL · Zaragoza, Spain

• Supported 500+ users across multiple sites at 2nd/3rd level – on-site and remote for Windows, Microsoft 365, hardware and network access; tickets tracked in Jira
• Reduced ticket volume by around 30% by documenting recurring incidents in a structured knowledge base
• Administered users, groups and permissions in Active Directory and Microsoft 365
• Network troubleshooting (TCP/IP, DNS, DHCP, VLAN, VPN) and support of the virtualization environment on VMware vSphere and Hyper-V
• Kept workstations and servers patched and up to date; ran and monitored backups, including restore checks

Nationale Nederlanden Bank · Zaragoza, Spain

• Kept SLA compliance consistently above 95% on the 1st-level service desk – incidents, service requests and changes in ServiceNow following ITIL
• Supported Microsoft 365 accounts, licences, MFA and remote access by phone and in writing
• Escalated complex infrastructure incidents with complete handover to the responsible teams

NSC — Networks, Systems & Communications · Spain

• Operated and maintained network and systems infrastructure
• Applied security patches and updates to servers and systems; ran and checked backups, including restores
• Managed virtualization environments and system monitoring
• Provided infrastructure support across multiple client sites
• Logged and tracked systems and network incidents using ServiceNow

Freelance / Agency · Spain

• Built and maintained web applications with MySQL database backends
• Provided technical support and troubleshooting for deployed systems

SPRINET · Zaragoza, Spain

• On-site systems and hardware support at customer locations

Deinta Seguridad · Spain

• Diagnosed faults in communications and security systems remotely and coordinated field technicians for on-site interventions

Vodafone (Contractor) · Spain

• Deployed fiber and copper cabling infrastructure in datacenters
• Rack installation and network infrastructure maintenance