IT & AI Solutions Engineer2025 – Present
Self-Employed · Freelance · Switzerland
- Running cloud-based platforms focused on availability, clean technical architecture, and reliable operations
- Building helpdesk and workflow systems with SLA-aligned processes, role-based access control, and structured service logic
- Translating infrastructure and operational thinking into modern SaaS environments — automation and continuous optimization
- Active production portfolio: Ticket System, MatchPoint AI, Invoice Auto, HelpDesk AI
Operations & Logistics Technician2023 – 2025
Servo Personal & Treuhand GmbH · CareJob · Basel, Switzerland
- Swiss integration phase — temporary roles in logistics, production, and construction to establish professional roots in Switzerland and deepen German language skills
- Operated in structured Swiss environments with high standards for reliability, precision, and clean operational execution
- Developed service orientation, professional discipline, and communication across diverse client-facing contexts
- Throughout this period: continued building technical projects independently — HelpDesk AI platform, freelance IT work, and SaaS development
Technical Support Specialist & Systems Administrator2021 – 2023
Lutelco Facilities · Zaragoza, Spain
- Managed enterprise IT for 500+ users across 2nd/3rd-level support
- Administered Microsoft 365 and Active Directory environments
- Network troubleshooting: TCP/IP, DNS, DHCP, VLAN, VPN
- Supported VMware vSphere virtualization infrastructure
Help Desk Support Specialist2019 – 2021
Nationale Nederlanden Bank · Zaragoza, Spain
- 1st-level IT support in ITIL-based enterprise environment
- Incident management, SLA tracking, and user account administration
- Microsoft 365 application support and remote troubleshooting
Systems & Network Engineer2017 – 2019
NSC — Networks, Systems & Communications · Spain
- Operated and maintained network and systems infrastructure
- Managed virtualization environments and system monitoring
- Provided infrastructure support across multiple client sites
Web Developer & Application Support2016 – 2017
Freelance / Agency · Spain
- Built and maintained web applications with MySQL database backends
- Provided technical support and troubleshooting for deployed systems
Fiber Optic & Datacenter Technician2010 – 2012
Vodafone (Contractor) · Spain
- Deployed fiber and copper cabling infrastructure in datacenters
- Rack installation and network infrastructure maintenance