Vidal Reñao Lopelo

Enterprise AI-powered helpdesk SaaS for Swiss SMEs. Claude AI automatically triages every ticket — priority (critical/high/medium/low), category, sentiment, and PII detection. Multi-tenant RBAC (Admin / Agent / Manager / Customer), SLA enforcement with breach detection, multilingual support (DE/EN/ES), and full Swiss DSG/nDSG compliance.

Model Context Protocol server that exposes the HelpDesk AI platform as 7 AI-native tools. Deployed on Vercel via SSE — no local installation required. Claude Desktop connects and manages tickets in natural language: create, triage, prioritize, suggest solutions, update status, and generate SLA compliance reports.

AI-powered job matching platform. Candidates upload their CV and Claude AI extracts their full profile automatically, then matches them against live job offers using 4-dimensional scoring: Hard Skills, Experience, Culture Fit, and Logistics. Recruiters only see candidates above 90% match — alerts via WhatsApp and email.

Freelancer invoice automation SaaS. Upload a receipt photo or PDF and Claude Vision AI extracts all fields — client, amount, date, VAT — and generates a professional invoice ready to send. No manual data entry. Multi-currency (EUR/CHF), PWA installable, fiscal validation for Spain and Switzerland.

Parcel management platform for courier offices. Three-tier RBAC (Admin / Staff / Client), full package lifecycle tracking, digital proof of delivery with signature capture, and multi-channel notifications via WhatsApp and email. Public tracking page in 6 languages.

Corporate website for a Swiss cleaning services company — live at dnamar.ch (Go-live April 2026). Trilingual (DE/EN/ES), 100/100 Lighthouse score across all metrics, JSON-LD structured data for local SEO, indexed on Google and verified in Google Search Console.

Lutelco Facilities · Zaragoza, Spain

• Managed enterprise IT for 500+ users across 2nd/3rd-level support
• Administered Microsoft 365 and Active Directory environments
• Network troubleshooting: TCP/IP, DNS, DHCP, VLAN, VPN
• Supported VMware vSphere virtualization infrastructure

Nationale Nederlanden Bank · Zaragoza, Spain

• 1st-level IT support in ITIL-based enterprise environment
• Incident management, SLA tracking, and user account administration
• Microsoft 365 application support and remote troubleshooting

NSC — Networks, Systems & Communications · Spain

• Operated and maintained network and systems infrastructure
• Managed virtualization environments and system monitoring
• Provided infrastructure support across multiple client sites

Freelance / Agency · Spain

• Built and maintained web applications with MySQL database backends
• Provided technical support and troubleshooting for deployed systems

Vodafone (Contractor) · Spain

• Deployed fiber and copper cabling infrastructure in datacenters
• Rack installation and network infrastructure maintenance

Cisco Networking Academy · Routing, Switching, VLANs, VPN, Network Security

BIG School (Brais Moure & Romuald Fons) · LLM Tooling, AI Automation, Fullstack

Spain MEC · Software Development & Systems Engineering

PrestaShop · Joomla · MySQL · SEO/CRO